Refund policy
Returns
You can return eligible items within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, unwashed, and in the original packaging with tags attached.
- Items must be free from stains, perfume, makeup, pet hair, or any signs of wear.
- You must include proof of purchase (e.g. your order number or receipt).
Non-returnable items:
- Gift cards
- Sale/clearance items
- Underwear or socks (for hygiene reasons)
Exchanges
We currently do not offer direct exchanges. If you'd like a different size or item, please return the original and place a new order.
📦 How to Return an Item
- Email us at ondopevibes@oulook.com with your:
- Order number Reason for return
- We’ll send return instructions and the return address.
2. Carefully package your item and send it back within 7 days of receiving instructions.
Note: We do not currently offer free returns. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
💰 Refunds
Once we receive and inspect your return, we’ll notify you by email.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable.
⚠️ Faulty or Incorrect Items
Received the wrong item or something faulty? We're sorry!
Please contact us at ondopevibes@oulook.com within 7 days of receiving your order with photos and your order number.
📩 Need Help?
If you have any questions about returns, contact us:
📧 ondopevibes@outlook.com